General conditions of sale — PlugWit Pro

Version of September 27, 2026 — annual Pro subscription.

1. Seller and contact

PlugWit is published by iSDO, EURL with capital of €930,727, registered with the RCS of Montpellier under number 428 671 804, whose head office is at 7, avenue du Mas rouge, 34670 Baillargues, France. SIRET: 428 671 804 00030.

Sales contact, support and complaints: contact@plugwit.com; telephone: +33 4 67 54 26 71. Intra-community VAT number: FR 94 428 671 804.

2. Offer and conditions of access

The Pro subscription is intended for individuals and professionals. It includes a digital card with photo and contact details, its QR and contact export, sharing, consultation statistics, card capture and the meeting book. Access from the home screen depends on the browser and phone. Apple Wallet, Google Wallet, Intelligence and Teams plans are not included.

The service is provided online: an Internet connection, an accessible email address and a recent browser are required. JavaScript must be enabled for management functions. The camera is only used with your permission. Scanned contact details must be checked before saving; no absolute accuracy is promised. Importing the contact depends on the recipient’s applications.

The offer is available to customers in the European Union. The countries and territories actually accepted are indicated before ordering.

3. Price and payment

The reference price is €39 excluding taxes for twelve months. With a French VAT of 20%, the annual total is €46.80 including tax. The applicable tax depends on the tax situation of the seller, the location of the customer and his status as a taxable person. The total including taxes is presented before any payment commitment. There are no activation fees or automatic upgrade from the free offer to Pro.

The professional provides his billing identity and, where applicable, his VAT number. The reverse charge is only applied when its conditions are met. A simple “professional” statement is not enough.

The annual payment is made in advance by the means offered in Stripe. The invoice is accessible from the subscription area. Any billing errors can be reported to the contact above. No optional supplement is charged without agreement.

For professional customers only, amounts due not paid on the due date produce, from the next day and without reminder, penalties calculated at the refinancing rate of the European Central Bank applicable for the semester in question, increased by ten points. A fixed compensation of €40 for recovery costs is due, subject to legal exceptions; higher costs may be claimed upon justification. No discount is provided. These provisions do not apply to consumers.

4. Order and start of service

You check the offer, your contact details and the total, can correct the information, read these conditions and accept them before confirming an order involving a payment obligation. The accepted version and the elements of the order are preserved; a confirmation including the conditions on a durable medium is sent to you by e-mail.

Pro functions become accessible after payment confirmation. For immediate activation before the end of the withdrawal period, a separate express request is collected. Otherwise, activation occurs after this period. Activation does not constitute a general waiver of the right of withdrawal.

5. Duration, renewal and termination

The subscription lasts twelve months from its start and renews for twelve months, unless canceled. The due date is indicated in your space. You can request non-renewal up to the day before the expiry date, free of charge, from the cancellation function in the subscription area. A summary precedes the confirmation; you then receive confirmation of the end date on a durable medium. Support remains available in the event of access difficulty.

A dedicated e-mail informs consumers of the possibility of not renewing, within the legal period preceding the non-renewal deadline. In the event of omission of this information, the legal rights of termination and reimbursement remain applicable. The provisions applicable to non-professionals are also respected.

Ordinary termination retains access until the end of the paid period. It does not give rise to a reimbursement for this period, except under applicable legal law, withdrawal, lack of conformity or other non-performance giving rise to a right to reimbursement. Upon expiration, the free functions remain accessible; Existing meetings can still be consulted, modified, deleted and exported. No new payments should be made after the confirmed end date.

A price change does not modify the period already paid. It is announced before a next renewal, sufficiently in advance to allow it to be refused. He cannot deprive the customer of his imperative rights.

The applicable texts relating to renewal and termination are reproduced in the appendix, in accordance with article L. 215-4 of the Consumer Code.

6. Consumer withdrawal

The consumer has fourteen days from the conclusion of the contract to withdraw, without justification. The legal rules for calculating and extending the deadline apply. Withdrawal can be declared from the online functionality “Withdraw from contract here”, by e-mail to contact@plugwit.com or by post to the headquarters of iSDO. Use of the form below is optional; any unambiguous statement is fine.

An online declaration is subject to acknowledgment of receipt on a durable medium. In the event of valid withdrawal, reimbursement takes place no later than fourteen days after receipt of the decision, by the initial means of payment unless otherwise expressly agreed and free of charge.

iSDO fully reimburses the first payment in the event of withdrawal within this period, including if the service has started at the consumer’s request; no pro rata deduction is made. The consumer does not lose his right just because he opened Pro.

Proposed form:

For the attention of iSDO, 7, avenue du Mas rouge, 34670 Baillargues, France — contact@plugwit.com.

I notify you of my withdrawal from the PlugWit Pro contract subscribed on: …

Name and first name: … Address: … Account email address: … Order reference: …

Date: … Signature only for sending on paper: …

7. Warranties, maintenance and modifications

iSDO is responsible for any lack of conformity in the digital service during its period of supply and provides the necessary updates, particularly security updates. The consumer may request compliance free of charge and, in cases provided for by law, a reduction in price or termination of the contract. Requests are sent to iSDO using the contact details in article 1. No clause limits the legal guarantees.

Box — legal guarantees of the digital service

The consumer is entitled to the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity during a period of twelve months from the supply of the digital content or digital service, extended by each renewal period of twelve months, for the entire duration of the contractual supply. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal guarantee of conformity entails the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service throughout the duration of the contractual provision of the subscription, including renewals.

The legal guarantee of conformity gives the consumer the right to have the digital content or digital service brought into conformity without undue delay following their request, without cost and without major inconvenience for them.

The consumer can obtain a reduction in the price by keeping the digital content or the digital service, or he can end the contract by being reimbursed in full against renunciation of the digital content or the digital service, if:

1° The professional refuses to bring the digital content or digital service into compliance;

2° The compliance of the digital content or digital service is unjustifiably delayed;

3° The compliance of digital content or digital service cannot take place without costs imposed on the consumer;

4° The compliance of digital content or digital service causes a major inconvenience for the consumer;

5° The non-compliance of the digital content or digital service persists despite the professional’s unsuccessful attempt to achieve compliance.

The consumer also has the right to a reduction in price or termination of the contract when the lack of conformity is so serious that it justifies the reduction in price or termination of the contract being immediate. The consumer is then not required to request compliance of the digital content or digital service beforehand.

In cases where the lack of conformity is minor, the consumer is only entitled to cancel the contract if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or the digital service with a view to bringing it back into compliance suspends the warranty which remained to run until the supply of the digital content or the digital service which becomes compliant again.

These rights result from the application of articles L. 224-25-1 to L. 224-25-31 of the Consumer Code.

A professional who obstructs the implementation of the legal guarantee of conformity in bad faith incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover (article L. 242-18-1 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This guarantee entitles you to a price reduction if the digital content or digital service is retained, or to a full refund against waiver of the digital content or digital service.

iSDO can carry out maintenance operations and adaptations necessary for safety, compatibility and compliance with regulations. The changes are explained to the customer. A development negatively affecting access or use beyond a minor effect complies with the information obligations and termination rights provided for by law. Purchased core features cannot be removed without processing customer rights.

8. Use, data and liability

You retain your rights to your content and authorize its use only to provide the service. You must have the rights to the photos and information published, and respect the rights of the people whose contact details you record. Capturing a card does not constitute consent to receive prospecting.

You protect your account and report any unauthorized access. In the event of illicit use or a threat to security, iSDO may take a proportionate restrictive measure, justified and notified where possible. This does not waive your rights to dispute or your legal rights to refund.

The confidentiality policy describes the processing and deletion methods. Terminating Pro does not automatically delete the account. Copies of QR or contacts already saved by third parties cannot be removed remotely. The respective responsibilities are assessed according to applicable law, without general exclusion of liability of iSDO.

9. Claims, mediation and applicable law

First send your complaint to contact@plugwit.com, specifying the problem and the order concerned. In the absence of an amicable solution, the consumer can resort free of charge to the mediator responsible for iSDO, according to the legal conditions of admissibility: CM2C — Center de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. Telephone: 01 89 47 00 14. Contact: www.cm2c.net or declarer-un-litige@cm2c.net. Mediation does not deprive you of the right to go to court.

The contract is drawn up in French and subject to French law. This choice does not deprive a European consumer of the mandatory protections of the law of his habitual residence when they apply to him. No French court is imposed exclusively on the consumer. The competent courts are determined by the applicable rules.

Annex — renewal and termination

Article L. 215-1 of the Consumer Code

For service provision contracts concluded for a fixed period with a tacit renewal clause, the professional service provider informs the consumer in writing, by registered letter or dedicated email, at the earliest three months and at the latest one month before the end of the period authorizing the rejection of the renewal, of the possibility of not renewing the contract which he has concluded with a tacit renewal clause.

This information, delivered in clear and understandable terms, mentions, in a visible box, the deadline for non-renewal.

When this information has not been sent to him in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge, at any time from the renewal date.

Advances made after the last renewal date or, in the case of indefinite-term contracts, after the date of transformation of the initial fixed-term contract, are in this case reimbursed within thirty days from the date of termination, less the sums corresponding, until then, to the execution of the contract.

The provisions of this article apply without prejudice to those which legally subject certain contracts to specific rules regarding consumer information.

As an exception to the first paragraph of this article, for contracts for the provision of television services within the meaning of Article 2 of Law No. 86-1067 of September 30, 1986 relating to freedom of communication and for contracts for the provision of on-demand audiovisual media services, the consumer may terminate the contract free of charge, at any time from the first renewal, as long as he changes domicile or his tax household changes.

Article L. 215-1-1 of the Consumer Code

When a contract has been concluded electronically or has been concluded by another means and the professional, on the day of termination by the consumer, offers the consumer the possibility of concluding contracts electronically, termination is made possible according to this method.

To this end, the professional provides the consumer with a free functionality allowing them to complete, electronically, the notification and procedures necessary for terminating the contract. When the consumer notifies the termination of the contract, the professional confirms receipt of the notification and informs him, on a durable medium and within a reasonable time, of the date on which the contract ends and the effects of the termination.

A decree sets out in particular the technical arrangements likely to guarantee identification of the consumer and easy, direct and permanent access to the functionality mentioned in the second paragraph, such as its presentation and use arrangements. It determines the information that must be provided by the consumer.

Article L. 215-3 of the Consumer Code

The provisions of this chapter are also applicable to contracts concluded between professionals and non-professionals.

Article L. 241-3 of the Consumer Code

When the professional has not made the reimbursement under the conditions provided for in Article L. 215-1, the sums due bear interest at the legal rate.

The exception in article L. 215-2 relating to drinking water and sanitation services does not concern PlugWit.